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⟩ TELL ME ABOUT A DAY WHEN EVERYTHING WENT WRONG?

Here, too, you can start out by giving them an example of one of your days from hell. It isn't about feeding them a scenario you're looking for your interviewee to spit back; you're just modeling the type of situation you want to hear them reflect upon.

So don't just ask them to describe a bad day; ask how they dealt with it. Does it seem that they dwelled on the problem or blamed others (even if they put it differently), or really looked for solutions? Listen for evidence of any surefire coping mechanisms. You want to hire someone who's got the flexibility to deal with uncertain and unpredictable situations-a hallmark of emotional intelligence.

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