1⟩ How to make sure each employee knows what's expected?
Having concrete goals empowers your employees and keeps them focused on work. Explicitly outline what you expect, when the deadline is, and what you'll do with the results.
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Having concrete goals empowers your employees and keeps them focused on work. Explicitly outline what you expect, when the deadline is, and what you'll do with the results.
Don't be the kind of person who never shoots for the moon. Staying measured in your goals doesn't mean that you should always play it conservative, never setting high goals. A manager who never punches above her weight can come across as lacking ambition. Even the conservative poker player knows they need to go 'all-in' from time to time.
This idea can apply to several different areas of life, but it's a great managerial mantra. Do you want to be the kind of person who has wildly optimistic goals that they never meet, or do you want to be the kind of person who sets measured goals and ends up exceeding them by leaps and bounds? Although this is about image, image is extremely important.
Just go out and say it. Ask them out for a cup of coffee and tell them what you appreciate about them.
✫ They're a hard worker
✫ They effectively motivate other people
✫ They're easy to coach
✫ They're disciplined or go the extra mile
✫ They always cheer you up, etc.
Don't mince words just tell them straight out. An employee who knows just how much they are appreciated will work harder, enjoy what they do more, and pass that psychic happiness along to other employees.
1) In a meeting with your boss, for example, mention something one of your workers did well. If your boss happens to mention to that worker that you said something good about them, they're likely to feel that you appreciate them and made the effort to put in a good word. That sort of compliment doesn't go unnoticed.
2) Privately laud what your employees do well. Tell them when you have a moment. Go into detail. A private chat, however short, can have a positive impact on morale, resulting in more self-motivation.
Ask the employees how they're liking their job on a regular basis. Encourage them to be honest with you. Then take action based upon what they tell you.
Offer perks that your employees will value. If health is important to them, give them time to go to the gym and work out. If their family is important, respect the time they may need to send their kids off to school in the morning or pick them up in the afternoon.
There's a hierarchy of management in every large organization that keeps the whole operation running smoothly. A good manager is able to blend into the background, changing small things here and there to great effect. Being a good manager is about leading by example. It's one of the toughest jobs out there in part because you have to manage other people's expectations and also one of the least acknowledged. Despite this, there are several tricks of the trade that will help you successfully manage all your responsibility, in style and with verve.
✫ Coach their staff and counsel those who need it
✫ Have staff who are commitment to them
✫ Seek response and feedback to all communications with staff
✫ Know how to resolve conflicts as they arise and handle negative behavior effectively
✫ Delegate wherever possible
✫ Actively like to develop, empower and motivate staff and manage under performers
✫ Take the lead
✫ Raise staff morale and are concerned for staff well-being
✫ Are conscious of the psychological contract
✫ Enjoy managing the boss
✫ Set clear and unambiguous objectives and discuss them with staff before setting them
✫ Performance manage staff and provide feedback on performance
✫ Engage in selection interviewing
✫ Manage teams
✫ Value everyone's contribution
Good managers are essential to any successful organisation. An exceptionally good manager achieves a hard working, productive and effective workforce that punches above its weight in its performance.
Good managers attract exceptional staff; they make the organisation a preferred employer; they help to increase market share; add to profits and surpluses, and reduce costs. Their staff are engaged, committed and go the extra.
✫ Achieve good results
✫ Are assertive and communicate well
✫ Are clear thinkers and effective speakers who are good at influencing others
✫ Are decisive, good at negotiation and problem solving
✫ Write good reports
✫ Excel at time management
✫ Spend time in self development
✫ Manage change effectively
✫ Seek continuous improvement
✫ Control and co-ordinate staff effectively
✫ Engage in and enjoy crisis management
✫ Influence the culture of teams
✫ Focus on customers/clients and know how to improve business performance
✫ Conduct meetings efficiently
✫ Are good at planning and organizing themselves
✫ Are good at both strategic and project management
✫ Are good at risk management and can manage stress in staff
Suppose when things don't turn out the way which you expected, recognize what you could have done differently and verbalize this realization to your employees. This shows them that you make mistakes too, and it also shows them how they should handle their own mistakes.
Whenever you're doing something correctly after having done it incorrectly in the past, let whoever is watching know. For example: "The reason I know to press this button is because this happened to me when I first started out, and I made the mistake of pressing the blue button, thinking 'This will shut down the system, which should resolve the issue' and I found out" the hard way "that it makes the issue even worse!"
A key to successful management is the relationship between the manager and his or her staff. It's the manner in which managers manage people that separates the ordinary from the good and the exceptional.
The tendency is to give more positive recognition to the people who remind us of ourselves somehow and who actually like us, rather than to the people who make the biggest contributions to the organization. In the long run, it's people in the latter group who will make the most progress in achieving the organization's goals, so monitor your own behavior carefully and make sure you're not accidentally short-changing them, even if they give you the impression that your positive regard doesn't affect them. Some people shy away from positive feedback but appreciate it nonetheless.
If you're good to your workers and they're happy with their jobs, they'll pass that kindness on to customers and invaluably bolster the image of your company. Or, they'll do the same for their employees and maintain a positive corporate culture.
Good relationships are based on trust, commitment and engagement, and a good managers essential role is to build these relationships for the benefit of the organisation, so that the tasks that are set are completed with enthusiasm, effectively, on time and with the energy to do more.
When emotions are turbulent. Let people voice their emotions in a safe, controlled environment. Stifled emotions can turn into resentment, eroding your working relationship. Similarly, emotions that are not adequately dealt with can interfere with rational discussion, which should be the mainstay of your work environment.
Instead of asking your co-worker "I'm sorry, can you repeat what you just said? I'm not sure I understood." say something like "So you're saying that we could drive up productivity by offering more meaningful incentives. What might that look like in the flesh?"
Say you're giving your employee feedback in a performance review. You start off by mentioning how great the employee is to work with, and note one or two additional things they've excelled at. Then you launch into an extended itemization of their deficits "sales were down this quarter," "revenue slipped," etc.
A good manager is not only strives to make herself clearer, but also strives to understand what those around her are saying. You can do this by repeating what the other person has said as a part of your conversation. Use this technique when you're not exactly sure what the other person is saying.