Oracle Service Contracts

query up the service contract on the launch pad, right click

and select "Terminate"

If you are talking about oracle apps service contract, the

service contract can be created by using OKS APIs.

If you have template then you can populate the inventory

ids diectly from service contract base tables or else you

have to use Inventory and order management tables.

Autonumbering functionality will automatically create

contract number after creation of the contract. It provides

flexibility in definining how contracts are numbered.

One can manually override the system generated number,

assuming the allow manual checkbox is selected during setup.

To change version

contracts authoring-> Tools menu->create new version

contracts can be versioned to maintain the updates and

changes.

Updates can be versioned with change in minor version.

and creating a new version option changes the major version

of the contracts

Oracle Service Contract leverages Oracle workflow to

automate the contract approval process. After authoring the

contract one can send it for approval and obtain signature

on contract.

Sections are used while defining contract terms. Sections

are headings under which we organize contract clauses. We

can define sectons that can be used in defining templates

and contracts.

Setup --> Contract --> Categories & Sources --> Line Types

You can find termination and dues information

Administartion subtab of Summary tab.

QA Checklist is required to check that the contract is

created with all the necessary information.

the checklist checks and validates the contract before the

contract can become active

What all it is checking is a huge list.

Pl. check profile OKS: Default QA checklist

Bill to is required because this is the address which is

paying for our bills. Ship to is also required because if

we have tos end any material then to which address it

should be sent to.

Contracts are needed to be grouped because the renewals,terminations ,extensions of the Contracts can be done easily based on their groups.

The Contract be assigned to a particular group while authoring the Contract in the Summary--->Administration Tab.

And also we can change the Contracts to another groups from the Contract Navigator.

They count the usage of product.this is recorded using

counters devices/mechanism that measure usage such as

number of phone calls made, no of copiers etc.

The header level information for contract is captured at

top of the contract form and in summary tab. The summary

tab includes information in various sub-tabs like parties,

pricing/billing, renewal, administartion, security/text.

The line tab line tab captures the line level information

for individual service,usage and subscription items. Line

tab will have multiple sub-tabs acounts, effectivities,

pricing/products, exemption/payment options, counters,

events.

The summary tab and line tab is required for any service

contract.

Oracle Service Contracts can be used to sell subscriptions

for both tangible(collateral, or any other physical

item that can be shipped through OM) and intangible items(

collateral that is sent through e-mail).

The Default Line Types in Service Contracts are:

a) Service Agreement:

1. Service

2. Usage

b) Warranty and Extended Warranty

1. Extended Warranty

c) Subscription Agreement

1. Subscription

This is 3rd Phase of service contracts and their components

as follows in R12

1.Change Request

2.Versions

3.Copy

4.Renewal

5.change Status

6.Terminations

7.Extend

8.Attachment

A contract can ahve multiple lines and the line number will

differentiate between one line to another. Sb-line number

is also dependent on line number e.g. if we have line

number as 1,2 then the sub-line number for line 1 will be

1.1, 1.2,1.3 etc.

Usage base service providing to the product, Usage means

USE+AGE.

we can provide the service to the product on the basis of

USE(counters) and Durations(time) wise, this need to be

define in service contracts how the product get service on

eligible business process(customer support/Field

service/Depot repair) with charges or with out charges .