Problem Solving

Candidate should not be confrontational, but prepared to negotiate a positive resolution.

Applicant should have the willingness to take whatever steps are necessary to analyze the cause of the problem. They should also have the capability to develop effective and innovative solutions.

Applicant should have an analytical approach to problem solving and use innovative methods.

Job seeker should have the ability to anticipate and resolve issues. The candidate should be able to organize his work into manageable steps.

Answer should show that the job seeker has analytical and troubleshooting skills.

Job seeker should be methodical about the acquisition and analysis of data and recognize their function in the development of plans.

Example:

Consider this problem statement:

We have to find a way of disciplining of people who do substandard work. This does not allow you the opportunity of discovering the real reasons for under-performance.

This stage involves accepting and carrying out the chosen course of action.

Implementation means acting on the chosen solution. During implementation more problems may arise especially if identification or structuring of the original problem was not carried out fully.

You need to be able to:

☛ Problems can also be opportunities: they allow you to see things differently and to do things in a different way: perhaps to make a fresh start.

☛ Evaluate information or situations.

☛ Break them down into their key components.

☛ Consider various ways of approaching and resolving them.

☛ Decide on the most appropriate of these ways.

At this stage, it is also important to ensure that you look at the issue from a variety of perspectives. If you commit yourself too early, you can end up with a problem statement that is really a solution instead.

Having good strong problem solving skills can make a huge difference to your career. Problems are at the center of what many people do at work every day. Whether you are solving a problem for a client (internal or external), supporting those who are solving problems or discovering new problems to solve, the problems you face can be large or small, simple or complex and easy or difficult.

The key to a good problem definition is ensuring that you deal with the real problem is not its symptoms. For example, if performance in your department is substandard, you might think the problem is with the individuals submitting work. However, if you look a bit deeper, the real issue might be a lack of training or an unreasonable workload.

Looking at the problem in terms of goals and barriers can offer an effective way of defining many problems and splitting bigger problems into more manageable sub-problems.

The last stage is about reviewing the outcomes of problem solving over a period of time, including seeking feedback as to the success of the outcomes of the chosen solution.

The final stage of problem solving is concerned with checking that the process was successful. This can be achieved by monitoring and gaining feedback from people affected by any changes that occurred. It is good practice to keep a record of outcomes and any additional problems that occurred.

Candidate should have a logical method of acquiring information and have a valid problem solving model.

When your problem is simple, the solution is usually obvious and you do not need to follow the four steps we outlined earlier. So it follows that when you are taking this more formal approach, your problem is likely to be complex and difficult to understand because there is a web of interrelated issues.

This stage involves in detecting and recognizing that there is a problem, identifying the nature of the problem, defining the problem.

The first phase of problem solving may sound obvious but often requires more thought and analysis. Identifying a problem can be a difficult task in itself, is there a problem at all? What is the nature of the problem, are there in fact numerous problems? How can the problem be best defined? this should be by spending some time defining the problem you will not only understand it more clearly yourself but be able to communicate its nature to others, this leads to the second phase.

Solving these problems involves both analytical and creative skills. Which particular skills are needed will vary, depending on the problem and your role in the organisation but the following skills are key to problem solving:

☛ Analytical Ability

☛ Lateral Thinking

☛ Initiative

☛ Logical Reasoning

☛ Persistence

The concise defines a problem as:

☛ A doubtful or difficult matter requiring a solution.

☛ Something hard to understand or accomplish or deal with.

Effective problem solving usually involves working through a number of stages, such as those outlined below:

☛ Problem identification

☛ Structuring the problem

☛ Looking for possible solutions

☛ Making a decision