Manager Airfield

Before I make any kind of important decision, I first consider all the surrounding facts, possible outcomes and the desired goal. I won’t hesitate to seek an outside opinion and I generally do, but I am the one who makes the ultimate decision.

Once I have all of the information and have weighed the risks of each possible outcome, I will make my decision.

Try your best not to focus on existential, immeasurable goals. Job interviews want to know what you truly bring, and you should be able to measure the results. The best answer to this type of interview question is, “Management is about setting and reaching goals and employee/organizational relationships. I measure effectiveness by looking at the data, ensuring that I am meeting deadlines early and helping to achieve organizational growth, and keeping morale high and those under my supervision engaged and active in their tasks.”

With changes that will bring about more efficiency and progress, I sign on with enthusiasm and determination. But in cases where it's not at all certain that the change will bring about an improvement, I believe the change should be put off and reconsidered.

Well, for a ramp agent, they wanted to make sure that you were willing to work holidays and you’re willing to work out in the different weather and to be able to handle all of the heavy luggage and cargo. So that’s the first thing, if you’re physically and mentally able to do that.

Remember the three possible competency scenarios: exceeds, meets or needs development. Even if you find yourself in the last category, you need to demonstrate that you are purposefully and rapidly developing in that area and trying to compensate with an area of strength. You are better off acknowledging where you are rather than trying to fake it.

In my opinion and as it relates to the workplace, success is a measurable variable. If you don’t measure your accomplishments, success is lost. Success can be tied to everything you do each day.

If I plan to accomplish 3 tasks before the end of the day and I do so, then I have been successful. Success simply means accomplishing what you set out to do within the parameters you specify, whether they be time, money or learning, etc.

In today's environment, you need to speak to leading and developing your team, communication, how you organize and plan, how you execute and how you measure progress. It need not be a long answer, but responding with a well-thought-out approach to your management style will make a better impression than spouting generalities.

When I first took on the managerial position I worked in four years ago, I fired a worker for a small error that she made. This was a personal mistake of my own. My drive to succeed in the job led me to overreact. It was a managerial error that I learned from.

Do your homework and research the company and find out who are their competitors. Management interview questions like this will quickly reveal how well you conducted your research prior to the interview.

Some obvious examples include quick learning/thinking and problem solving agility, leadership and communication skills.

Describe how you really have a background in these. For example: You’ve used your communication skills and leadership abilities to manage changes and to deal with all levels of personnel.

You can talk about your job skills for instructing and communicate messages clearly at all levels of the organization, from sub-contractors to senior management.

I am looked up to as a manager who leads and is authoritative; people trust my judgement. I know how to listen to other views with open-mindedness, and I know how to make decisions when need be. I make a significant contribution to achieving the goals of the organisation.

Yes, I consider myself to be very well organized. Everyday when I arrive at work, I check my email and messages. Then I plan out exactly what I am going to do that day. Even if I already know that I am going to work on the Johnson proposal, I still review my current status and set my goals for the day. At the end of the day, I review my progress and plan for the following day.

The work environment was great. The people at the airline… everybody was very fun-loving and were like me – they loved to travel and they loved what they were doing.

True leadership is about personal responsibility. That is why an effective answer to this question is, “I consider anyone who works with me to be an extension of my effectiveness as manager. I will discuss any problems with the employee individually and honestly, but if their work affects the bottom line of the company, their shortcomings are also my responsibility.”

My favorite part was the travel – the discount travel that you receive when you work there – and all the discounts that come along with working for an airline, like hotel discounts and when you’re in cities visiting, they give you discounts on different activities. There’s always an airline discount somewhere.

A flight attendant is a hostess, and the first responsibility of a hostess is to ensure that there are no untoward happenings during the event. Disputes are right on top of the list of undesired incidents during a flight. Therefore, the first step that a flight attendant must take is to calm down the situation and create a sense of helpfulness of authority.

Then, upon determining the actual problem, proceed to find out an amicable solution to the matter. If that is not possible, bring the entire situation to the notice of a superior, which would ensure a quick and logical solution to the problem.

A typical day… well, there is no typical day when you work outside. Depending on the weather, that is in the summer very hot. You’re working hard. You’re working in airplane bins. You’re wearing knee pads. It’s very physical. You’re having to lift very heavy luggage. In the winter, it was a whole other story, because you’re deicing planes and dealing with Mother Nature and delays. So, there really isn’t a typical day in the airline industry, but that’s what made it fun.

Operations managers are required to communicate effectively inside and outside the organization. They often represent companies in conferences and meetings because they are highly qualified to present the details of expansion and growth, plans and prospects, and discuss any current projects.

I only have so many hours in the day to get my work done and I have found that if I don’t create daily, weekly, and monthly goals, it seems like nothing ever gets done. I keep track of all my responsibilities and goals in spreadsheet and review them daily.

I mark down when I am first assigned a task, how long I think it will take, when it needs to be completed and how much time I will need to spend on it each day to complete the job on time. This helps me in so many ways, but mainly it keeps me on track with what is important. It also helps me from getting overbooked and promising more than I can deliver. Now, I can always deliver what I promise and be on-time.

Recently, my superior told me to give customers a discount above the customary one. My opinion was that such discounts could hurt the ability of the company to offer a consistent price for our service. I explained my reservations regarding my superior's decision to him, and I clarified why, in my opinion, it was a mistake, but when he stood by his decision, I complied with his instructions.