Systems Support Manager (MIS) Questions And Answers

1⟩ As an IT technician what tools are at the top of your lists as must haves to do an effective job?

A bad worker may blame their tools, but a good worker knows when to thank them. IT departments invest a huge amount of money and time into sourcing and implementing the technology and tools their IT staff will use. It is essential to ensure staff recognize the potential of those tools and use them in such a way that enables them to be the best IT professional they can be.

Providing a great IT service means having a strong understanding of the support tools available; service desk, self-service, remote support, IM, release management and CMDB are all good examples of tools an IT support worker has at their disposal to make their job quicker and easier. However, how often have you found IT staff taking the long way round through lack of understanding or knowledge? Finding a candidate who knows their tools and how to leverage those tools to provide better services is key. By asking this question you are not looking for brand names or software suites, but more for the knowledge of what is possible and how engaged that person is with today's technology and what value it creates for them and their customer.

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2⟩ The Abstract Decision Model, in which atleast one of the variables is uncertain and must be described by some probability function is (a) Stochastic Model (b) Deterministic Model (c) Simulation Model (d) Domain - specific Model (e) Prototype Model.

(a) Stochastic Model

The Abstract Decision Model, in which at least one of the variables is uncertain and must be described by some probability function is Stochastic Model.

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3⟩ IT Network & Telephony based Systems Support Manager (MIS) Interview Questions

► Have you planned and implemented additions and significant modifications to your company's IT infrastructure? Describe your contribution.

► Tell us about any procedures you have implemented to improve network security or in other areas.

► Describe the maintenance and administration routines you utilized to ensure effective corporate VOIP/WAN/IT network performance.

► Have you upgraded the company's telephone or email system to a VOIP or unified messaging system? Describe the process and the factors you considered in choosing the new systems.

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4⟩ Would you prefer to spend the day configuring IT kit in the server room, or speaking with end-users on the service desk?

This is a little bit of a trick question, in that there is no right answer. An enthusiastic and engaged IT professional should want a good balance of both of these things. Giving technical people the opportunity to express their technical interests in a non-distracting environment is essential to feeding their curiosity and motivation. At the same time you want to uncover how this person benchmarks their technical skills against their confidence and willingness in helping people and building up relationships with their customers.

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5⟩ Can you give an example of a piece of work you have done, which had a lasting positive impact on the business?

A skilled IT services professional will be fine tuned to see the full scope of a customer experience and comprehend all the external factors outside their own interaction with the customer, which affects the customer's experience and overall perception of IT. This question is designed to help gauge how well the candidate can open their eyes and mind to see the bigger picture of your IT services. Ideally you want people in your team that can quickly see beyond the single interaction of a phone call or email to the service desk; using the story behind the request and foreseeing all the possible consequences to the business as a result of their own next actions.

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6⟩ A _____ is a brief message to an operator that describes what data are to be entered. A. prompt B. passwords C. MIS D. Tactical E. None of the above

A. prompt

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7⟩ A _____ decision is routine one that's made following the completion of a preplanned series of steps. A. strategic B. structured C. simulation D. tactical E. None of the above

B. structured

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8⟩ Which of the following is not a Common Executive Information System Characteristic? (a) It is useful for routine / repetitive operational process (b) Used directly by top-level executives (c) Tailored to individual executive users (d) Designed to be easy to operate and require little or no training to use (e) Focused on supporting upper-level management decisions.

(a) It is useful for routine / repetitive operational process

Common Executive Information System Characteristic is not useful for routine / repetitive operational process.

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9⟩ Which of the following is(are) true of the EDP auditors? A. they should have computer expertise B. they will be replaced by traditional auditors in the near future C. two of the above D. currently, there is a very high demand for them, particularly from firms that use personal computers E. None of the above

A. they should have computer expertise

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10⟩ _____ are knowledge based system to which present rules are applied to solve a particular problem. A. ES B. AI C. KBS D. Base rule 0 E. None of the above

A. ES

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11⟩ Educational programs for the labour union officials are conducted by A. the firm's industrial relations department B. the vice-president of information systems C. both (a) and (b) D. neither (a) nor (b) E. None of the above

C. both (a) and (b)

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12⟩ The operations file is updated by the A. production control system B. MRP system C. shipping system D. All of the above E. None of the above

D. All of the above

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13⟩ What is the importance of emotional intelligence in IT support?

Emotional intelligence quota is fast becoming one of the most vital measures of suitability for a customer facing/service role. With IT technicians coming face -to-face with 50+ challenges a day, you want the staff to be motivated by the solutions they provide. That motivation will most likely come from working off the energy by meeting a troubled and challenged customer, then taking them on the journey of listening, understanding, exploration and resolution. By using this question, you will be able to quickly uncover whether this person has a deep enough understanding of their own soft skills and how to apply them in your IT team.

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14⟩ A systems theory of organization sees the firm as a A. network of resource flows B. system transforming inputs into outputs C. physical system managed by a manager using a conceptual system D. All of the above E. None of the above

E. None of the above

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15⟩ Have you ever strongly felt that an IT project has not been acted out as planned, and if so what have you done about it?

IT projects are [in]famous for going off course. Impossible deadlines, lack of resources, miss-management… the list is endless. IT is also often guilty of sweeping these mistakes under the carpet and you need to decide whether you will hire people who will continue to allow that to happen or call out these detours before they go too far. This question will both prompt the candidate to consider whether they have ever really stood up against what they think is 'bad IT' in the past, and also whether they would do so in the future. Beyond calling out possible problems, you also want to assess their ability to take ownership and seeing the resolution out, as just pointing out faults and expecting others to deal with them can often be more hindrance than help.

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16⟩ To _____ is to decide in advance on a course of action. A. master B. decision C. plan D. control E. None of the above

C. plan

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17⟩ Inventory is also referred to as A. stock B. warehouse capacity C. materials D. materials in hand E. None of the above

A. stock

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18⟩ Controls of data communication deal with A. the communication channel B. the computer C. terminals D. All of the above E. None of the above

D. All of the above

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19⟩ Which of the following is not a key component of the evaluation process in building a DSS? A. criteria for evaluation B. means of measuring system-development time spent on the project C. means of monitoring the progress of the DSS D. formal review process E. All of the above are key components

B. means of measuring system-development time spent on the project

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20⟩ IT manager, IT Project Management based Systems Support Manager (MIS) Interview Questions

► Describe your methods used to build and maintain subcontractor and vendors relationships and to manage the purchase of hardware and software products.

► Have you developed a disaster recovery/alternative plan to ensure continuous availability of computer systems throughout the Corporation?

► Have you developed an IT security policy?

► Describe the hands-on support and training program you used to ensure cross company utilization of computing infrastructure.

► Have you been responsible for the budget of the IT systems of the company? Tell us how you monitored costs, business plan and cash flow.

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Systems Support Manager (MIS)

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67 Systems Support Manager (MIS) Questions And Answers

1⟩ As an IT technician what tools are at the top of your lists as must haves to do an effective job?

2⟩ The Abstract Decision Model, in which atleast one of the variables is uncertain and must be described by some probability function is (a) Stochastic Model (b) Deterministic Model (c) Simulation Model (d) Domain - specific Model (e) Prototype Model.

3⟩ IT Network & Telephony based Systems Support Manager (MIS) Interview Questions

4⟩ Would you prefer to spend the day configuring IT kit in the server room, or speaking with end-users on the service desk?

5⟩ Can you give an example of a piece of work you have done, which had a lasting positive impact on the business?

6⟩ A _____ is a brief message to an operator that describes what data are to be entered. A. prompt B. passwords C. MIS D. Tactical E. None of the above

7⟩ A _____ decision is routine one that's made following the completion of a preplanned series of steps. A. strategic B. structured C. simulation D. tactical E. None of the above

10⟩ _____ are knowledge based system to which present rules are applied to solve a particular problem. A. ES B. AI C. KBS D. Base rule 0 E. None of the above

11⟩ Educational programs for the labour union officials are conducted by A. the firm's industrial relations department B. the vice-president of information systems C. both (a) and (b) D. neither (a) nor (b) E. None of the above

12⟩ The operations file is updated by the A. production control system B. MRP system C. shipping system D. All of the above E. None of the above

13⟩ What is the importance of emotional intelligence in IT support?

14⟩ A systems theory of organization sees the firm as a A. network of resource flows B. system transforming inputs into outputs C. physical system managed by a manager using a conceptual system D. All of the above E. None of the above

15⟩ Have you ever strongly felt that an IT project has not been acted out as planned, and if so what have you done about it?

16⟩ To _____ is to decide in advance on a course of action. A. master B. decision C. plan D. control E. None of the above

17⟩ Inventory is also referred to as A. stock B. warehouse capacity C. materials D. materials in hand E. None of the above

18⟩ Controls of data communication deal with A. the communication channel B. the computer C. terminals D. All of the above E. None of the above

20⟩ IT manager, IT Project Management based Systems Support Manager (MIS) Interview Questions

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Systems Support Manager (MIS)

Home Customer Services Systems Support Manager (MIS)

67 Systems Support Manager (MIS) Questions And Answers

1⟩ As an IT technician what tools are at the top of your lists as must haves to do an effective job?

2⟩ The Abstract Decision Model, in which atleast one of the variables is uncertain and must be described by some probability function is (a) Stochastic Model (b) Deterministic Model (c) Simulation Model (d) Domain - specific Model (e) Prototype Model.

3⟩ IT Network & Telephony based Systems Support Manager (MIS) Interview Questions

4⟩ Would you prefer to spend the day configuring IT kit in the server room, or speaking with end-users on the service desk?

5⟩ Can you give an example of a piece of work you have done, which had a lasting positive impact on the business?

6⟩ A _____ is a brief message to an operator that describes what data are to be entered. A. prompt B. passwords C. MIS D. Tactical E. None of the above

7⟩ A _____ decision is routine one that's made following the completion of a preplanned series of steps. A. strategic B. structured C. simulation D. tactical E. None of the above

10⟩ _____ are knowledge based system to which present rules are applied to solve a particular problem. A. ES B. AI C. KBS D. Base rule 0 E. None of the above

11⟩ Educational programs for the labour union officials are conducted by A. the firm's industrial relations department B. the vice-president of information systems C. both (a) and (b) D. neither (a) nor (b) E. None of the above

12⟩ The operations file is updated by the A. production control system B. MRP system C. shipping system D. All of the above E. None of the above

13⟩ What is the importance of emotional intelligence in IT support?

14⟩ A systems theory of organization sees the firm as a A. network of resource flows B. system transforming inputs into outputs C. physical system managed by a manager using a conceptual system D. All of the above E. None of the above

15⟩ Have you ever strongly felt that an IT project has not been acted out as planned, and if so what have you done about it?

16⟩ To _____ is to decide in advance on a course of action. A. master B. decision C. plan D. control E. None of the above

17⟩ Inventory is also referred to as A. stock B. warehouse capacity C. materials D. materials in hand E. None of the above

18⟩ Controls of data communication deal with A. the communication channel B. the computer C. terminals D. All of the above E. None of the above

20⟩ IT manager, IT Project Management based Systems Support Manager (MIS) Interview Questions

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