☛ Describe a time when you were faced with a stressful situation and how you overcame the situation?

☛ Provide an example of when you showed initiative and took the lead?

☛ Tell me about a situation where you have had to speak with an unhappy customer?

☛ Give me an example of a time when you motivated others and how this led to a positive outcome?

☛ Give an example of a goal you set and how you reached it?

☛ Describe an instance when you had to think on your feet to make a split second decision?

☛ Describe a situation where you knew your boss was wrong - how did you handle it?