Identifying the major problems and their causes at this stage is vital to identify appropriate solutions later. Re-read the case study and summarize or list the issues and / or problems in your own words. Make sure you:

❅ Sort the major problems from the minor problems

❅ Identify evidence from the case study which relates to each of the problems

❅ Identify underlying causes of the problems.

A useful strategy is to represent the problems and their relationships as a mind map.