Companies use people to try to ameliorate the long hold times and the call transfers that stem from having to navigate among different archaic systems and process workarounds. It is an extremely difficult job and it is why call center turnover rates are so high.
A customer walks out without paying for her hair?
How would you handle if a co-worker is rude to customers?
Tell me what are your biggest strengths in customer service?
How would you handle the negative comments from the angry and frustrated customers?
How would you define you attitude in customer service?
How do you advise the customer if a customer does not know what he needs and comes to you for an advice about the product?
How would you explain the philosophy of good customer service?
What would you do if your duty is over and the replacement worker does not show up?
Will you accept if a customer wants to pay for $15 worth of merchandise in quarters?
Can you tell me which is most important a good product or fast service?
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