Companies that invest in delighting the customer without first making sure they are at least meeting the expectations of the vast majority of customers are probably wasting their money. Getting a free gift card for a restaurant is meaningless if the food and service are not so hot to begin with. The first priorities should be to drive down customer effort and sacrifice.
How do you advise the customer if a customer does not know what he needs and comes to you for an advice about the product?
How would you explain the philosophy of good customer service?
What would you do if your duty is over and the replacement worker does not show up?
Will you accept if a customer wants to pay for $15 worth of merchandise in quarters?
Can you tell me which is most important a good product or fast service?
What will be you answer to the customers if the credit card machine is broken?
What would you do to get things moving when there is so much of traffic of customers and more coming in?
Can you please tell me about a routine day of a customer service representative?
How important is customer satisfaction to you?
Do you think you are good at interacting with people?
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