Lot of time employees need to get on the same wavelength as customer to determine what would constitute a just outcome for the experience in the customer's mind and then weigh that against the limits the company has set on the experience and come to a mutually agreed upon resolution.
What would you do if your duty is over and the replacement worker does not show up?
Will you accept if a customer wants to pay for $15 worth of merchandise in quarters?
Can you tell me which is most important a good product or fast service?
What will be you answer to the customers if the credit card machine is broken?
What would you do to get things moving when there is so much of traffic of customers and more coming in?
Can you please tell me about a routine day of a customer service representative?
How important is customer satisfaction to you?
Do you think you are good at interacting with people?
Tell me do you think you are successful over the phone as a customer service representative?
Will you be able work in a computerized environment as customer service representative?
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