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⟩ How to measures delivered defect quantities for the Product?

Normalized per function point (or per LOC)

At product delivery (first 3 months or first year of operation)

Ongoing (per year of operation)

By level of severity

By category or cause, e.g.: requirements defect, design defect, code defect, documentation/on-line help defect, defect introduced by fixes, etc.

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