✫ Recognize what effective communication really is.

✫ Understand the communication process.

✫ Know the barriers that can cause derailment and misunderstanding.

✫ Identify the relative importance of face-to-face communication.

✫ Get a firm grasp of the five building blocks of managerial communication.

✫ Learn to match the right communication method with your communication goal.

✫ Identify the challenges and practices when communicating virtually.