✫ Coach their staff and counsel those who need it

✫ Have staff who are commitment to them

✫ Seek response and feedback to all communications with staff

✫ Know how to resolve conflicts as they arise and handle negative behavior effectively

✫ Delegate wherever possible

✫ Actively like to develop, empower and motivate staff and manage under performers

✫ Take the lead

✫ Raise staff morale and are concerned for staff well-being

✫ Are conscious of the psychological contract

✫ Enjoy managing the boss

✫ Set clear and unambiguous objectives and discuss them with staff before setting them

✫ Performance manage staff and provide feedback on performance

✫ Engage in selection interviewing

✫ Manage teams

✫ Value everyone's contribution