The Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources, raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods, principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.