► Describe the most stressful situation you have had at work. How did you handle the situation? What would you have done differently?

► Tell me about a situation when you were able to have a positive influence on another person or group of people.

► Describe a time that you went above and beyond when consoling someone.

► Tell me about a time you served as a team leader for a project. How did your leadership help the team accomplish its goals?

► Describe a time when you had to multitask at work. Do you find multitasking difficult?

► Imagine that there is a conflict between two people at a funeral service. How would you resolve the conflict?

► What does excellent customer service mean to you in this industry?

► What demographics are you most comfortable working and interacting with? Are you more comfortable with elderly customers than younger customers?

► How did you become interested in funeral service?

► Why do you enjoy working in funeral service?

► As a funeral director, how important is customer satisfaction?