Formally, the role is to make the inspection process or testing process visible, both to the participants (so they can see what they are achieving, how effective they are being) and to management (so that they can assess progress and risk). In practice, SQA personnel often need to act as facilitators or coaches. They are often regarded (wrongly) as the owners or custodians of the inspection or testing process, or even as the owners/custodians of the whole software process. Part of the training and mentoring for SQA personnel should address the difficult dilemma of how to be adequately engaged in the software process without being landed with the responsibility for it.