Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, Talking to others to convey information effectively, Persuading others to change their minds or behavior, Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.