Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service management, development and operations.

ITIL gives detailed descriptions of a number of important IT concepts and includes checklists, tasks and procedures that can be tailored for any enterprise.

☛ Some major areas ITIL covers are:

☛ Service Support

☛ Service Delivery

☛ ICT Infrastructure Management

☛ Security Management

☛ Application Management

☛ Software Asset Management

In the Service Support area ITIL covers processes such as Service Desk, Incident and Problem Management, Change Management, Release and Configuration Management.