• Have you had to introduce a new policy or idea that departed from the customary way of doing things? What approach did you take to gain cooperation? How did it work out?

• Tell me about a time that you had to gain the cooperation of a group over which you had little or no authority. What did you do? How effective were you?

• What did you do to help your subordinates set performance objectives last year?

• Describe a situation in which you had to help a subordinate solve a problem or meet an objective. What did you do? How successful were you?

• Describe a situation in which a subordinate had a performance or disciplinary problem. How did you handle it?