It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.
Tell me why did you choose to pursue a career as a Travel Agent?
Tell me what do you like most about being a Travel Agent?
Tell me do you have any previous experience as a Travel Agent?
Explain what do you like least about being a Travel Agent?
Tell me how do you handle difficult customers?
Tell me what type of work is involved in travel and tourism industry?
Explain what are your career goals as a Travel Agent?
Has such an incident event happened when you incurred a client’s wrath?
Explain me why should we consider you for this position?
Explain me how are your communication skills?
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