⟩ Explain me if hired, how do you intend on making a difference with our company?
I intend on making a difference by thoroughly meeting all requirements and introducing my own value through unique style and innovation where possible.
I intend on making a difference by thoroughly meeting all requirements and introducing my own value through unique style and innovation where possible.
Tell us how have you educated your front-line agents to ensure excellent customer feedback?
Tell me how would you measure the success of you and your team over a 3, 6 and 12 month period?
Tell me how have you dealt with upset or angry customers in the past? Is there anything you would do differently?
Explain me have you been in a situation where you were unable to resolve a customer problem? How did you deal with the situation?
Explain me about a time that you helped resolve a particularly difficult customer issue?
Explain me within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer?
Explain me how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.?
Explain about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.?
Tell me example of a time when things happened in work to dampen your enthusiasm. How did you motivate yourself and your team?
If successful in joining the organisation, what do you envisage your biggest challenge will be in joining it as a…?