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⟩ As you know a typewriter is an incredibly complex machine and fixing them is almost like watchmaking. What is it like once you open up a typewriter and start testing all the little machines? Maybe take me into your world for a minute here and tell me what that's like?

My wife says that we're like doctors, like surgeons because it's pretty much what we do. We tear it apart. A typewriter can have one problem and six different things that could be causing it. You got to work your way down, and eliminate options. It is very, very hard in the beginning, but if you just carry on and learn, that's the main thing, you have to want to learn. When you do, you will succeed in it, but it takes a long time.

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