Good customer service is ensuring that every customer is satisfied. This is done by answering their questions, resolving problems and dealing with complaints. The goal is that each customer leaves with a positive impression of the company.
Tell us what do you do when you don’t know the answer to a question?
Tell me what would you do if a customer was rude to you?
You notice there are too many non productive internal meetings being held, what do you do?
Tell me what types of customer service systems have you used in the past?
Tell me how would you handle a high pressure environment?
Suppose the credit card machine is broken. What do you say to the customers?
Tell me what would you do if your replacement didn’t show up?
Explain me how many calls per hour can you make on an average campaign?
Explain are you able to work with multiple phone lines?
Tell us what are your goals as a telemarketer?
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