The key attributes of a call center executive are
☛ Friendly attitude
☛ Ask the right questions
☛ Accurate answers to the customer query
☛ Professional phone relationship
☛ Be the face of the organization
☛ View a customer’s complaint as an opportunity to gain the customer’s respect
☛ Resolve complaints patiently
Give us one example where you did not lose your cool in spite of the circumstances?
Describe a time when you did not get along with a co-worker as Highway Police Officer?
Tell me have you faced any situation when you needed to act very skillfully and discreetly? How did you manage?
What things give you the greatest satisfaction at work?
Tell me what kind of customer queries have you been handling? How do you manage to meet their requirements and how do you respond to them?
Where do you see yourself in five years as Highway Police Officer?
Do you consider yourself a self-starter? If so, explain why ( and give examples)?
What challenges are you looking as Highway Police Officer?
Why should I hire you as Highway Police Officer?
What do you think are the most important characteristics & abilities a person must possess to become a successful ( )? How do you rate yourself in these areas?
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