Answers

Question and Answer:

  Home  Customer Support Specialist

⟩ Explain me factors you need to take into consideration before doing a survey for customer service satisfaction?

Before doing survey for customer service satisfaction,

☛ First consider the objective of the survey

☛ Make your survey accessible online

☛ Keep open-ended questions and keep survey narrative

☛ Consider negative feedback equivalent to positive feedback it is equally important

☛ Select the survey method that can yield real information in real time

☛ Target putting questions that are relevant to service

 153 views

More Questions for you: