Before implementing a CRM solution to your business, you need to take care of following things

☛ CRM strategy: CRM only works when there is clear picture of why the organization is doing it and how it really helps to improve customer service

☛ Choose the right CRM partner: A best CRM solutions are flexible and have a full integration capability with any other systems in your business

☛ Identify the highest priority: Implement CRM solution for the highest priority and return area first