► Describe a time when you took personal accountability for a conflict and initiated contact with the individual(s) involved to explain your actions.
► How do you handle problems with customers? Give an example.
► How do you go about establishing rapport with a customer? What have you done to gain their confidence? Give an example.
► What have you done to improve relations with your customers?
If you are an information-system manager, which organization is most appropriate for your interest? A. ACM B. SIM C. ASA D. IEEE E. None of the above
The DBA is A. a person B. a computer device C. a communication technique D. All of the above E. None of the above
Data has to be _____ before it can be converted into information. A. transformed B. processed C. changed D. engineered E. None of the above
The analysis and design of application systems are the responsibility of a _____ A. Computer Operator B. Programmer C. System Analyst D. Data entry operator E. None of the above
The four major corporate resources are money, materials, information, and A. people B. icons C. information system D. on-line E. None of the above
One of the three most common types of payment systems is the A. pinion fund transaction system B. travel expense reimbursement system C. accounts payable system D. All of the above E. None of the above
Computer support to the manager has been least in A. alternative identification B. alternative selection C. problem identification D. alternative evaluation E. None of the above
Standards are provided by A. standards organizations B. user groups C. computer vendors D. All of the above E. None of the above
_____ decisions concern the execution of specific tasks to assure that they are. carried out efficiently and effectively. A. tactical B. strategic C. operational D. management E. None of the above
Econometric models include techniques from A. economics B. statistics C. mathematics D. All of the above E. None of the above
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