► How do you balance customer service skills and technical skills?

► Have you ever had to create a schedule for a project? What was the project? How did it go? Did you always hit your deadlines? If not, what did you learn from the experience?

► How do you like to work? By yourself, as a team? At home? At work? What are the conditions under which you do your best work?

► Tell me about a time when you "wowed" a customer.

► Are there any coworker behaviors that really drive you crazy? How do you deal with them?

► What makes you a great teammate? How do you think you could improve your soft skills to be an even better teammate?