An irate customer not happy with a product and trying to return it. through the process something was worked out but I was paired up to assist him in finding the replacement. After not having the item stocked and checking for the customer with all the available methods, I had to inform him that we were un-able to fulfill his request at the time and he could either return to do the transaction once we re stocked the item, or process everything and have the item delivered once off back-order. The customer was obviously not pleased and wanted his item pulled out of thin air. No answer would please the man so the only way to handle the situation left was to calmly tell him that the two options given to him were all Best Buy policy would allow and that I unfortunately am unable to do more.