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⟩ Please explain how did you deal with upset parent whose child complained about you?

Every person (who had any kind of job at school) has this experience. You should choose a situation which had a happy ending, meaning a situation when you reconciled the conflict.

Describe what you did in detail, in order to show the interviewers that you know what to do when parents complain. Try to speak in a calm voice, showing some understanding for the emotions of the parents.

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