⟩ Are you a member of a team and who would I be working with?
A team is a group of agents that service the same customers. Usually one agent does a specific task or works with a particular client or specific area. Find out how their team works. There are advantages to working with teams however their approach may seem less personal. Make sure you feel comfortable with the way their team operates and how they will service you. Also make sure that you have a list of teammates and their duties and contact information.
