I had a new client who wanted her haircut but had trouble communicating what she really wanted. I showed her pictures and gave her time to think it through. I described what I recommended based on her current style and the pictures she showed me. Once we figured out what she needed, I asked her questions to get to know her and told stories I thought she might like. It can be hard to break the ice, but I've learned ways to communicate with even the most shy individuals.