It can be tricky when someone comes in who wants something new, but doesn't have any idea what they want. During the consultation, I have to find out what they like and don't like, and feel confident that I can give them what they want. I also have to strike a balance between giving clients what they ask for and suggesting new ideas. Looking at books for examples can help if they don't understand the lingo when we're talking about styles - dimension, shape, and that sort of thing.