⟩ Why non-verbal communication matter when it comes to EQ or emotional intelligence?
Non-verbal communication matters because it plays five major roles.
► Repetition: the listener can recall easily what the speaker is communicating and repeat the message the person is making
► Contradiction: they can contradict a message that an individual is trying to convey
► Substitution: It can be a substitute for a verbal message
► Complementing: It may add complement to a verbal message like patting a person on the back
► Accenting: It may accent or underline a verbal message
