☛ What other customer-facing experience do you have?

☛ Describe your experience with cash-handling.

☛ This job involves repetitive tasks. How do you stay motivated?

☛ Walk us through a typical day at your last job. What were your responsibilities?

☛ Tell us about a time you made a suggestion that saved time, money, or improved revenue.

☛ What would you do if you knew that you would be extremely late for your shift?

☛ How would you deal with a co-worker who wasn’t doing their share of the work?

☛ What would you do if you had a slow day at work? How would you spend your time?

☛ Describe a time you had a disagreement with your supervisor. How did you resolve the situation?

☛ A customer tries to combine two offers that cannot be combined. How would you handle it?

☛ A customer wishes to return an item for a refund. What procedure do you follow?

☛ A customer has a question, but you don’t know the answer. What are your next steps?

☛ Describe a time you went above and beyond to deliver excellent customer service.