There was an instance a couple of years ago where a patient’s daughter was not happy with her mother’s wishes about end-of-life care. This conversation happened when emotions were high and both parties wanted to be heard. Ultimately, I was able to remind the upset daughter that her mother had completed a will the year before, and that the document outlined treatment directives. Once the daughter realized that, she calmed down and understood that legally, I had to abide by what was written in the will.