In order to score well in this interview question, an efficient way is to give a list of qualities and skills that are in alignment with the respective position. You can start with:
☛ First, one must understand the methods required to succeed in this position
☛ Secondly, indicate that the job will be your #1 priority
☛ Third, indicate that you understand the importance of working as a team
Please tell me about a situation where someone was performing badly in your team? What was the situation? How did you deal with it? What was the outcome?
How to plan daily and weekly activities?
What have you done to promote great customer service?
What are the key factors which make a successful call centre?
Can you give me an example of… ?
What was your reason for leaving as Customer Complaint Officer?
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer?
How to manage change as Customer Complaint Officer?
Explain with example of how you have dealt with an under-performing team member in the past?
How to educated your front-line agents to ensure excellent customer feedback?
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