⟩ Tell me what made you leave your last job – and why are you choosing us?
My last position came to an end rather organically, and its now time to seek new opportunities
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Home Bill Pay Clerk
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More Questions for you:
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer?
How to manage change as Customer Complaint Officer?
Explain with example of how you have dealt with an under-performing team member in the past?
How to educated your front-line agents to ensure excellent customer feedback?
How to utilised customer complaint feedback to improve how your team are selling?
Explain how creative are you in comparison to your colleagues, i.e. in managing, developing, encouraging and motivating your team?
What is your experience of the whole end-to-end feedback process and how do you ensure this feedback improves the service to customers?
Explain with an example of when you have been really stretched for a deadline, and how you made sure you completed your work on time?
Tell me an example of an occasion where you have given constructive criticism to a member of your peer group?
What is your biggest achievement as Customer Complaint Officer?
