About 3 in 4 candidates respond with a ‘No’ and this is a very poor response.
This question is the perfect opportunity you need to show that you are different from every other candidate. Have a couple of questions prepared. It shows you are motivated and you have some knowledge about the company you are applying to
Explain with example of how you have dealt with an under-performing team member in the past?
How to educated your front-line agents to ensure excellent customer feedback?
How to utilised customer complaint feedback to improve how your team are selling?
Explain how creative are you in comparison to your colleagues, i.e. in managing, developing, encouraging and motivating your team?
What is your experience of the whole end-to-end feedback process and how do you ensure this feedback improves the service to customers?
Explain with an example of when you have been really stretched for a deadline, and how you made sure you completed your work on time?
Tell me an example of an occasion where you have given constructive criticism to a member of your peer group?
What is your biggest achievement as Customer Complaint Officer?
Tell us an example of a time when things happened in work to dampen your enthusiasm. How did you motivate yourself and your team?
How to deal with work issues? Would anyone know you were having a bad day or would you keep it to yourself?
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