Sustainability is more the overall picture (here and there, now and future a la Brundtland) for how we have to change the world to survive as human beings. CSR is the contribution companies can give.
What challenges are you looking for in this customer service position?
How do you handle complaints from customers?
What do you know about our company?
What do you think a customer satisfaction is?
What is a closing ability?
What is an ability to handle surprises?
How do you advise the customer if a customer is not sure what they need, and comes to you for advice about a product?
How does goal oriented focus help you as a CSR?
Why should you be willingness to learn as a CSR?
What is tenacity?
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