Find out what specific behaviors are inadequate. Even if the impressions are wrong about you, do not retaliate.
What do you think a customer satisfaction is?
What is a closing ability?
What is an ability to handle surprises?
How do you advise the customer if a customer is not sure what they need, and comes to you for advice about a product?
How does goal oriented focus help you as a CSR?
Why should you be willingness to learn as a CSR?
What is tenacity?
How are persuasion skills important?
What is a calming presence?
Why should you have an ability to "Read" customers?
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