There should be a balance between the need to know information about the whereabouts of employees and the need for privacy. Keep up with employee handbook policies and laws concerning this matter.
What is an ability to handle surprises?
How do you advise the customer if a customer is not sure what they need, and comes to you for advice about a product?
How does goal oriented focus help you as a CSR?
Why should you be willingness to learn as a CSR?
What is tenacity?
How are persuasion skills important?
What is a calming presence?
Why should you have an ability to "Read" customers?
What is time management skill?
How are acting skills important for a CSR?
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