On a typical day a customer service representative's tasks might include:

☛ Interacting with customers by phone, email, live chat or in person

☛ Answering questions, suggesting solutions to problems, providing information and giving instructions

☛ Making changes to customers' accounts

☛ Arranging for product returns and refunds

☛ Keeping records of calls and other interactions

☛ Doing research in order to find solutions to problems

☛ Taking orders for products or services