The customer service skills that matter:

☛ Patience

☛ Attentiveness

☛ Clear Communication Skills

☛ Knowledge of the Product

☛ Ability to Use "Positive Language"

☛ Acting Skills

☛ Time Management Skills

☛ Ability to "Read" Customers

☛ A Calming Presence

☛ Goal Oriented Focus

☛ Ability to Handle Surprises

☛ Persuasion Skills

☛ Tenacity

☛ Closing Ability

☛ Willingness to Learn!