A Front Desk Agent needs to assist guests by providing them with general information. The potential hire needs to demonstrate this ability.
Explain what operating system do you prefer and why?
Tell me does this company need a help desk?
Explain me how good are you at solving problem on phone?
Explain me what is the best thing you like about your job?
Can you explain me what is good customer service?
Explain me how do you keep your IT knowledge and skills up to date?
Explain me what is the difference between helpdesk and service desk?
Explain how you face the criticism?
Tell me what are the new help desk techniques you think would be helpful to improve the service?
Explain are you flexible with the weekend’s job?
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