As a matter of fact I did. I worked with the belief that one should perform outside his or her job description at times. I have proved to be instrumental in three marketing campaigns of the company by providing excellence in support services.
Since this is an extremely technical work and some customers may have trouble understanding what you are trying to tell them, how do you make sure that you are able to communicate what you want to say to the customer?
Explain me how important are IT skills in a help desk position? How do you keep your skills updated?
Please explain if the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?
Suppose if someone finds that their Internet connectivity is down, how would you fix the problem?
Tell me some of the task that you had performed in your previous company?
Explain how you will organize your work schedule?
Tell me what type of customer contact do you like best – in-person or over the telephone?
Explain me about a time you dealt with a frustrated customer. What was the issue, and how did you handle it?
Tell me how well-versed are you with troubleshooting hardware problems? How does this knowledge help you in your work at the help desk?
Please explain about your current job. What do you like about it? What do you dislike?
rendc.org
Whether it is technological solutions or user-oriented innovations, We have put together for you the best sources of HR Interview Questions and Answers, Tech Ideas, and Programming Tutorials."
Get all the latest information on rendc.org
© 2022 | All rights reserved.
RENDC
welcome to www.rendc.org
