⟩ How much you are proficient in QuickBooks?
I am well trained at using QuickBooks. I have hands-on experience of processing payrolls using it.
I am well trained at using QuickBooks. I have hands-on experience of processing payrolls using it.
Explain me how important are IT skills in a help desk position? How do you keep your skills updated?
Please explain if the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?
Suppose if someone finds that their Internet connectivity is down, how would you fix the problem?
Tell me some of the task that you had performed in your previous company?
Explain how you will organize your work schedule?
Tell me what type of customer contact do you like best – in-person or over the telephone?
Explain me about a time you dealt with a frustrated customer. What was the issue, and how did you handle it?
Tell me how well-versed are you with troubleshooting hardware problems? How does this knowledge help you in your work at the help desk?
Please explain about your current job. What do you like about it? What do you dislike?
Explain me if a user is unable to boot windows, how will you troubleshoot it?