It is not possible to answer everything every time. If I do not know the answer to something, I simply ask the customer or visitor to wait so I can find out and provide him with the correct answer. I see no shame in asking help for something I do not know.
Tell me what type of customer contact do you like best – in-person or over the telephone?
Explain me about a time you dealt with a frustrated customer. What was the issue, and how did you handle it?
Tell me how well-versed are you with troubleshooting hardware problems? How does this knowledge help you in your work at the help desk?
Please explain about your current job. What do you like about it? What do you dislike?
Explain me if a user is unable to boot windows, how will you troubleshoot it?
Are you flexible with the weekend’s job?
Tell me what experience do you have as a help-desk associate?
Tell me can you work this weekend?
Tell me what are your long-term career plans?
Suppose you have to work for a living and all jobs pay the same, describe the job you want (don’t say this job)?
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