Yes, VOIC stands for Voice over Internet Protocol. It is an inexpensive way to make phone calls using the internet. EPABX is a business telephone multiline exchange system. I have used both these systems in my previous company.
Are you flexible with the weekend’s job?
Tell me what experience do you have as a help-desk associate?
Tell me can you work this weekend?
Tell me what are your long-term career plans?
Suppose you have to work for a living and all jobs pay the same, describe the job you want (don’t say this job)?
Tell me about a time a customer asked you a question, and you didn’t know the answer. What did you do?
Tell me if a user calls with a technical issue with which you are completely unfamiliar. How would you handle the circumstances?
Explain how you deal with the frustrated customer?
Tell me what is the recent skill you have learned that can be helpful for help desk position?
Tell me what are the three abilities of an ideal help desk person?
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